Cancellations and refunds:
No refund shall be processed on the order of any reports under any circumstances if the order has reached the “Your Session has been booked” stage risk and liability of placing order in a haste and careless manner totally lies with User and the Platform is not responsible for any refund once the processing stage has started.
No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User will have an option to reschedule the session only once, subject to the discretion of NodeChakra and the User is required to contact the customer care team for rescheduling the session. NodeChakra may at its discretion, reschedule and conduct the session within 3 days of the request raised by the User. NodeChakra will not be held liable for any refund.
Any technical delay or glitch reported in the Platform during the processing of the request which includes generating reports by the service provider i.e., Astrologer shall not be eligible for claiming refund. The User agrees that the timelines are approximate and all essential steps would be taken to adhere to the timelines as displayed.
No refund shall be processed for the reason that in-correct information or data has been provided by You. The User agrees to be careful while providing any information to the Platform and must re-check the information filled before clicking on “Submit”. The User can request for change in the in-correct information or data entered provided, the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.
The services offered are strictly not meant to replace any philosophical, emotional, psychiatric or medical treatment. The Platform holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented, recommended and/or sold on the Platform. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.
The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, and/or any other charges that may have been incurred by the Platform during processing and/or delivering the service, as applicable.
In case the Platform or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Platform via customer care to confirm payment.
In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges as mentioned above. The Platform shall only retain the cost of one single order as intended to be placed by the User.
If there are orders that the Platform is unable to accept and must cancel, the Platform at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. If the User’s order is cancelled by the Platform at the scheduled time of the session after charges being paid against the said service due to unforeseen circumstances, the said amount paid for booking shall not be refunded by the Platform. NodeChakra may re-schedule the session at no extra charges, within the next 3 days for the User, however the User is not liable for a refund.